Refund policy

Last updated: October 1, 2026

Your EU withdrawal right

For ordinary clothing bought online, you may withdraw from your purchase without giving a reason within 14 days after you or your designated recipient receives the goods. Where one order arrives in separate shipments, the period generally starts when the final item arrives. Notify us before the deadline through our Contact us form, by email at support@dovesso.com. The model form below is optional. Our approval is not a condition of your statutory withdrawal right.

Return address and costs

After notifying us, send the goods back within a further 14 days to DOVESSO Returns, Via Fratelli Cairoli 82, Belluno, Italy. Contact us for the complete postal and delivery instructions before posting. This address is a returns location, not the seller's registered office. Do not send returns to an unverified AliExpress supplier address.

For a change-of-mind withdrawal, you pay the direct cost of sending the goods back to Italy. We do not charge a restocking fee for statutory withdrawal. Where goods are faulty, damaged, incorrect or not as described, we bear the necessary return costs.

Inspecting the goods

You may inspect and try on clothing as you would in a shop. You may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Original packaging and tags are helpful but are not an absolute condition of your statutory withdrawal right. Discounted items retain the same statutory rights. Any lawful withdrawal exception must be clearly identified for the affected item before purchase; ordinary clothing is not automatically excluded on hygiene grounds.

Refunds

For a valid withdrawal, we reimburse the purchase price and the cost of our least expensive standard outbound delivery option without undue delay and within 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever occurs first, unless we offered to collect them. Additional charges for a delivery upgrade you chose need not be reimbursed.

Refunds use the original payment method unless you expressly agree otherwise, and we do not charge a refund fee. Your payment provider may need additional time to display the credit.

Faulty, damaged or incorrect goods

Contact us with your order number and a description of the issue. Photos can help resolve the problem but do not replace your legal rights. EU consumers benefit from a minimum two-year legal guarantee for non-conforming goods, subject to applicable national rules. Repair or replacement must be free where required; a price reduction or refund is available in the circumstances provided by law. Longer national protections remain unaffected. DOVESSO handles your claim as seller; you do not have to obtain a refund from the supplier yourself.

Optional withdrawal form

To: DOVESSO, Brazil. Email: support@dovesso.com. You may also submit these details using our Contact us form.

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: __________
Ordered on/received on: __________
Name of consumer(s): __________
Address of consumer(s): __________
Signature of consumer(s), only for paper submissions: __________
Date: __________